FACTS FAQ

Does FACTS charge me interest?
No, FACTS only charges an enrollment fee and any missed payment fees.

Are there any service charges on the unpaid balance?
No, Union will not charge service charges this year as long as there are no missed payments. Service charges will be reinstated if payments are missed. FACTS does not assess any service charges or interest either.

Will the FACTS payment be reflected on the monthly billing statement from Union?
Yes, FACTS transfers collected funds to Union on the 15th of each month. At that time it is applied toward the student’s account and reflected as a line item on the student’s billing statement.

Can a student register early for subsequent terms while on FACTS?
Yes, conditionally. An account must have had no missed payments and have only one remaining payment for the student to be eligible for early registration. However, the registration is open and once the final payment is made, the student may register.

Can a student have an official transcript before the FACTS payments are completed?
No transcript is released until the account is paid in full. A currently enrolled student may receive an “Advising” copy of their transcript at any time.

May changes be made to the FACTS monthly payments?
Yes, if a student has received more financial aid than first anticipated or is able to make an additional payment on the account, the monthly payment can be reduced. Conversely, if the student has added a class, the monthly payment can be increased. Contact the Business Services office immediately about such changes. Any activity on a student account with Union occurs independently of the signed payment agreement with FACTS. The account may be paid in full any time while on the FACTS payment plan. In such case, contact the Business Services office and authorize that the agreement with FACTS by terminated.

Are there any other monthly payment options—may I send a monthly check directly to Union?
No, the FACTS plan is the only monthly payment plan Union accepts. The only alternative is to authorize FACTS to apply the payment amount to a credit card on a monthly basis.

HOME