Mission Statement and Goals
The mission of
Computing Services is to serve God by serving
·
Reliable
systems – Employees and students need technological tools composed
of computers, software, and network services. They rely on these systems to be
available and to work properly and responsively, except during times of
scheduled maintenance and backup.
·
Responsive
staff – In times when these systems become unavailable,
unresponsive, or unreliable, our staff need to be responsive in addressing
problems.
o
Our staff must take responsibility and
action to get the problem solved.
o
Our staff must work and communicate in
a timely, positive manner.
·
Responsible
usage guidance – Employees and students must be
responsible for knowing how to use these systems properly. Our staff needs to
be effective in teaching appropriate procedures, policies, and problem
resolution.
o
When systems are working reliably,
employees and students need to know effective and efficient procedures for use
of computers, software, and network services. They also need to know policies that
guide ethical and proper use of the systems.
o
To prepare for times when systems
become unreliable and technical staff cannot resolve the problem in as timely a
manner as might be needed, employees and students need to know alternatives
they can use to work around problems.
In addition, each
member of the department must have the following to work effectively,
efficiently, and professionally in pursuing the goals above.
- Ability
– Our staff need to have appropriate skills; we need continually to
develop our professional skills and knowledge.
- Appropriate
Authority – Our staff need to have the
authority to perform the duties and make the decisions each is assigned,
neither over-using nor under-using that authority.
- Accountability
– Our staff need to be accountable to each other in the department and to
those outside the department, acting in a timely, professional manner to
perform the duties and make decisions each is assigned.
Each staff member
will have an additional, detailed job description based on this master job
description. Individual, periodic evaluations of work performance will be based
on these documents, with evaluation coming from the staff member’s immediate
supervisor, other members of the department, and/or employees and students of
the university.
Personal
qualities/skills:
- Christian; active member in a
local church
- Committed to continuing support of
an excellent working environment for a growing institution of Christian
higher education
- College degree - Computer Science
or similar/relevant discipline highly preferred
- Experience and/or certification in
technical areas essential
- Friendly; positive interpersonal
and communication skills to work as part of a team that supports
individuals/departments across campus; good face-to-face, telephone, and
e-mail etiquette
- Able to take or give direction but
also able to research solutions and work independently, calmly, and
responsibly to complete a task, documenting work performed
- Impartial, consistent, respectful
in dealing with a broad range of people and systems
- Good teaching, learning skills
- Dependable, trustworthy
Work schedule,
reporting structure, compensation:
- Unless otherwise specified in a
specific position description, full-time, primarily day-time work is required,
although occasional evening or weekend hours might be necessary or
required; time off may be requested in advance and approved at the
immediate supervisor’s discretion to compensate for extra documented hours
worked in critical circumstances.
- Salary and benefits are awarded as
detailed by the Provost and the Human Resources office.
3/15/06