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If you've forgotten your University password or want to change it, you can do that at

If you need assistance, contact IT Help on this page.

Ellucian Go is the University's official app. Get it free in your app store or use your device's button below. After installing, select Union University.

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    Students, employees, parents, alumni and friends use the app to view public information about the University. Students and employees also sign in to view private information. It's on over 10,000 devices; get it for all your devices today!

    Learn more about GO's Public Services Learn more about GO's Sign-In Services


What about other University apps? (Panapto, Livestream, Zoom)


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Learn about mobile security

On the portal home page you'll see tools for...

  • Collaboration: Moodlerooms (online content for classes)*; University email; team sites (for group work)
  • Communication: hallway-TV slides; UU announcements; Athletics events, news
  • Connection: Self-Service (WebAdvisor) services; Top Portal Resources; UU Bookmarks; Student publications; primary University social media resources

Other portal-specific, password-protected resources include Forms & Documents as well as portal sites for various departments. To see a list, after you sign into the portal, use the Menu just below the University crest.

* Moodlerooms requires a one-time setup inside the portal, to prevent having to sign into it again. Read more on the portal's Help - Setup page.

Sign into

There are three common ways to access your email account, which may also provide access to associated calendar or contact-list information.

1. Mobile apps supporting Microsoft Exchange e-mail can connect to your University account.

  • Go to your Settings app
  • Tap Mail
  • Tap Accounts
  • Tap Add Account
  • Tap Exchange
  • Type your full University email address and password; for Description you can type anything such as 'UU Email' or 'Union University' to identify this as your Union email account
  • Tap Next
  • Other settings should automatically be detected and set up; however, if you are asked for the Server address, type - leave the Domain blank and tap Done
  • Turn on/off the specific services you want to use on the device with your University account - Mail, Contacts, Calendars, Reminders, Notes
  • Tap Save
  • This completes the setup, so get out of Settings
  • You may need to quit and restart the Mail app; double-tap on the home button; swipe through your open apps; if you see Mail, swipe up on it to cause it to quit; tap the Home button as needed to get back to your device's icon for Mail
  • Tap the Mail app; if you are seeing the inbox for another email account (e.g., your Gmail account), tap the account name at the top left, to go to the main Mailboxes list
  • In the Mailboxes list, you should see your University email account listed by the Description you gave it above; tap it to view its inbox

(Note: The exact steps can vary between version of Android devices.)

  • Go to your Email app
  • Tap the settings icon (e.g., 3 dots at the top right); on its menu, tap Settings
  • Tap Add account
  • Type your full University email address and password
  • Tap Done
  • For the type of account, tap Microsoft Exchange Activesync
  • If you are asked to approve account activation, tap OK
  • If you are asked to approve remote security administration, tap OK
  • Other settings should automatically be detected and set up; however, if you are asked for the Server address, type - the Domain should be a backslash (\) and your full University email address (for example, \
  • Turn on/off the specific services you want to use on the device with your University account - Mail, Contacts, Calendars, Tasks; adjust other settings such as email-arrival notification
  • Tap Next
  • For the account name/description you can type anything such as 'UU Email' or 'Union University' to identify this as your Union email account; tap Done
  • You should now see your University email inbox


2. Microsoft Outlook is installed on employees' office PCs and Macs, to manage email and calendaring.

3. Web-based access is available using the link on your portal homepage or using direct addresses.

Be sure to check your email's Clutter folder and Junk folder periodically. The central Microsoft Exchange email server will place messages in those folders that may be less important to you or that may be spam or dangerous.

The Clutter service can reduce the "clutter" in your Inbox and allow you to focus on more important email messages. You'll get a weekly email showing the new emails that were sent to your Clutter folder.

It's somewhat similar to the Junk Email folder that can contain unwanted or potentially dangerous content. However, Clutter attempts to determine what you don't typically read. It looks at various aspects of messages including the sender, whether you've participated in the conversation, whether you're the only recipient and the message's importance.

If you see a message that was sent to Clutter by mistake, you can move it from Clutter to your Inbox and Clutter will learn this for future emails from this individual. Likewise, if you get a low-priority email in your Inbox, you can right-click and select Move To Clutter and it will do this from that point forward. As your reading habits change, Clutter learns and adapts.

If you decide that Clutter isn't for you, you can turn it off in one place regardless of how many devices you use for email.

  • Using a computer or tablet, sign into your University webmail
  • In the left menu of the webmail homepage, in the Folders section, right-click Clutter and select Clutter Settings.
  • Be sure that Mail > Automatic Processing > Clutter is selected in the left menu.
  • Turn off the Clutter option to separate items identified as clutter, then click Save.
  • The Clutter folder name will still appear in your email programs, but messages won't be moved there in the future.
  • To return to your inbox, at the top left, on the left end of the Office 365 bar, click the squares and select Mail.

Finding a University email address depends on what kind of address you need and what services you can use.

Student address:

  • Portal: Use the Contact Directories & Pictures link on the home page of
  • WebAdvisor: If you are an employee with access to Faculty Information, select Student Profile and search for the student
  • Ellucian Colleague: If you are an employee with access to the NAE screen, use it to search for the student

Employee address:

Department information:

You have several options to personalize your email communications and experience.

  • Associate a picture of yourself with all of your messages.
  • Use customized signatures.
  • Change the theme of your webmail environment.

In the steps below, you may be instructed to sign into your webmail.

Adding your picture

This section explains how to add your picture to your email account, as well as tips for selecting and editing the picture.

  • Save a picture of yourself somewhere accessible, such as on your computer's desktop. (See picture tips below.)
  • Using a PC or Mac, sign into your webmail (see above).
  • On the Office 365 Outlook header bar, at the top right between the bell and the "?", click the gear icon (Settings) and select Office 365.
  • On left menu, click Personal Info.
  • Mouse over the area just to the left of your name; click on Change Photo.
  • Browse/navigate to the picture you saved and select/Save it.
  • After a little while, your picture should start appearing with your messages.
  • To get back to your inbox, on the Office 365 header bar, click the apps icon (squares) and then click Mail.

Tips about your picture:

  • The picture represents you and the University, so choose one that's a professional, clear, well-lit picture of your face.
  • Employees: If you want to use your official University biography picture, go to the employee directory at and search for your name. Click your name to go to your biography page. If you already have a picture there, click on it to open the high-resolution version of the picture. Download/save that picture by right-clicking (PC) or Control-clicking (Mac). Note: If you want to request a new biography picture, complete this portal form.
  • Your face needs to be in the middle of the picture. In some places the uploaded picture is displayed as a square. In some places it appears in a circle.
  • The final picture you upload should be square. If you upload a rectangle, it may get squeezed down to a square and look distorted when displayed with your email messages. Use your favorite photo-editing tool to crop your picture, such as Photos on a Mac or iPad.

Adding your signatures

This section contains:

  1. a brief overview of why there are multiple signature entries
  2. for employees: where to find your official title, to include in each signature
  3. how to create your signatures using common email programs/apps.

1. Overview

You'll need to set your signatures for each device/platform you use for email, because signatures are generally not stored centrally. Your signatures are stored in multiple locations:

  • on each computer/laptop you use with Outlook or other email programs
  • on each mobile device you use with email apps (e.g., Apple's iOS Mail or Android Email)
  • centrally for webmail, regardless of how many computers/devices you use to access it.

2. Your title (employees only)

If you plan to include your official University title in a signature, find it at

3. How to get started

Here's how to get to the signature definition screen for various email programs/apps, so you can create a signature. This does not provide every step for every environment, but it should be enough for you to get started.

If you plan to format your signature text or if you want to include a graphic, be sure that your email program supports HTML (web-based) formatting. To check/set HTML-based email as the default in Outlook:

  • In Outlook for a Windows PC - Go to Outlook's File menu, Options (left menu), Mail (left menu in dialog box), then set 'Compose messages in this format' to HTML; click OK
  • In Outlook for a Mac - Go to the Outlook menu, Preferences, Composing, HTML tab, 'Format and account' section, then check (if needed) 'Compose messages in HTML by default'; close the Composing window
  • Note: Mobile-device email apps may not support HTML-based signatures. You may have to use a basic text signature.

Choose the appropriate steps below to create your signature(s).

Windows PC - Outlook 2013

  • File, Options (left menu), Mail (left menu in dialog box), Signatures (third button on right)
  • Select either Internal or External, then create your signature in the box at the bottom of the Signatures window
  • Click Save/OK/other as needed to finish the process.

Mac - Outlook 2011 or 2016

  • Outlook (menu), Preferences, (Email section) Signatures
  • Click to edit an existing one, or click “+” to add one - double-click the name (e.g., Untitled) to change it, then create your signature
  • Close the Signatures window to finish the process

Mac - Apple Mail 9.2

  • Mail (menu), Preferences..., (top bar) Signatures
  • Select your UU Outlook/Exchange account
  • Create your signature in the box on the right side of the window
  • Close the Signatures window to finish the process

iPhone or iPad - iOS 10.x Mail

  • In the Settings app, select Mail
  • Scroll down to the Composing section and tap Signature
  • Assuming you have your device connected to multiple email accounts, choose 'Per Account'
  • Select your UU Outlook/Exchange account
  • Create your signature

Android - Email (steps may vary by Android version/device)

  • In the Email app, open the menu (e.g., 3 dots/lines at the top right or however your device displays the menu icon)
  • Tap the Settings option
  • Select your UU Outlook/Exchange account
  • Tap the Signature option
  • Create your signature
  • Tap Done/Save/OK/other as needed to finish the process.


  • Sign into your webmail (see above)
  • At the right end of the Office 365 Outlook header bar, click the gear icon
  • At the bottom of the menu, under Your App Settings, select Mail
  • On the left menu, in the Mail / Layout section, click Email Signature
  • Create your signature
  • Click the Save icon to finish the process
  • To return to your inbox, click Outlook in the header bar, just above the Save icon

Changing your webmail theme

The default theme for webmail uses solid blue and black colors for various areas of the screen. There are 50 themes you can apply - different color groups plus graphics like a sunset, mountains, Lego blocks, a robot and more. To change your webmail theme:

  • Sign into your webmail (see above)
  • At the right end of the Office 365 Outlook header bar, click the gear icon
  • In the Settings menu that appears, click Theme to display your options
  • Click on the themes (squares) to see the impact of each theme
  • When you find one you like, click Save at the bottom of the theme squares
  • To hide the Settings menu, click the gear icon on the Office 365 Outlook header bar
  • To get back to your inbox, on the Office 365 header bar, click the apps icon (squares) and then click Mail.
  • Enjoy!

Your University e-mail account is considered an official means of communication. Students and employees are responsible for responding to any messages sent to that address, so you should check yours regularly. Employees are also responsible for using the calendar services associated with University email.

You will be able to use your University e-mail and calendar as long as you are associated with the university. Your accounts, including all messages, appointments and contacts, will be deleted after you leave the University, so it's a good idea to maintain a personal account (Gmail, Yahoo, etc.) for your non-University purposes.

The University respects your privacy and will never access your accounts, except in judicial matters or as requested by University administration.

You're eligible to get up to 10 copies of Microsoft Office, completely free! This includes Word, Excel, PowerPoint and more. It's available for up to five Windows PCs or Macs, plus up to five Android or Apple mobile devices.

Get Microsoft Office (PDF)

You're eligible to get other free or discounted software, including anti-virus tools.

Learn about other software

The IT website is your source for all public information about University technology. It's organized to focus on specific needs for students, for faculty members and for staff members.

To sign into any of your account-based services...

  • Go to the IT website
  • Select Students, Faculty or Staff
  • Select Accounts

Remember to bookmark two sites - for public information and for private services and resources.

Go to

Do you want a new password? Can't remember it?

You can reset or change it yourself at any time.

Go to

Protect your own information as well as the University's information. Having a long, strong password and keeping it private (never telling anyone) is the first step.

Secure the personal devices you use to access University systems. Use passwords or security codes.

Defend the privacy of your personally identifiable information. When filling out online/paper forms or talking to organizations, don't share any more information about yourself than is absolutely required. You may be asked for your Social Security Number… but it may not be required.

Learn more about online safety:

Go to Go to


View the Acceptable Usage Policy


An emergency notification system is available to all campuses' students, employees, alumni and friends.

Sign up for emergency text alerts at

Submit an IT Help request for any University technology need - questions, something not working, additional employee software, etc. There are four ways to contact us. Choose the one that's most convenient for you.

What do I need to tell IT Help? When can I contact IT Help?


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