Balanced Scorecard Application in the Health Care Industry: A Case Study
Nov 5, 2007 - Dr. A. David Austill, Professor of Legal Studies & Accounting, and his research colleague, Dr. Mehmet Kocakülâh, have recently had their article entitled Balanced Scorecard Application in the Health Care Industry: A Case Study published in the Fall 2007 edition of Journal of Health Care Finance.
Balanced scorecards became a popular strategic performance measurement and management tool in the 1990s by Robert Kaplan and David Norton. The balanced scorecard is a performance management and measurement tool that has gained popularity since its creation in the early 1990’s. All types of companies in different sectors have utilized the BSC, but healthcare organizations have been slower to adopt them. The healthcare industry faces a number of issues related to cost containment, performance measurement, effectiveness, and potential change to a new single-payer system. There has been a growing awareness that healthcare organizations need to improve their management effectiveness. Within the past decade a growing number of healthcare organizations have installed balanced scorecards that are tailored for their particular mission and vision. The article discusses balanced scorecards, their present use by health care organizations, argues for greater use by health care providers, and analyzes a case study of a regional Midwestern integrated healthcare system’s use of a balanced scorecard to improve effectiveness within the organization.
Dr. Austill has practiced public accounting and law with large firms. His research interests are in law, taxation and accounting. In the past year he has written and presented research papers at international, national and regional law and accounting conferences. His current research projects include the business law education of accounting students, partner and LLC member withdrawals and dissociations and their right to receive the fair value of their ownership interests, sports law, mommy rights, and a proposal to overrule Quill Corporation v. North Dakota to allow state taxation of out-of-state mail order and Internet sales.
MCAFEE SCHOOL OF BUSINESS ADMINISTRATION
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