Additional Tidbits :

bulletUse the Software Locator listings posted on the Helpdesk lobby bulletin board to find out what software is installed on the lab computers.
bulletSign and date any handwritten notes for your supervisors. Leave the note in the supervisor's door mailbox.
bulletIf a student forgets his/her password, ask to see their student ID. Give your supervisor their name and student ID number.
bulletA new password will be reset to their original user password.
bulletAsk any employee who calls the Student Helpdesk number (5400) to call the Employee Helpdesk number (3300).
bulletColor copies cost 50 cents per page for students. Print them on the 2500CM printer located in the Helpdesk lobby.
bulletNew diskettes are sold to students for $1.00 each.
bulletThis is a REAL job!!!
bulletGood job performance will qualify you for a positive job reference from your SLA supervisors.
bulletWear a smile!