Microsoft Office:  Product Support for Online Customers
http://www.microsoft.com/office/support.htm
(Last visited 7/3/00)
Help with any aspect of the Microsoft Office product line.  Includes support highlights, FAQs, a searchable knowledge-base, and support phone numbers.

My HelpDesk.Com:  The Computer Help Portal  
http://myhelpdesk.com/Membership/HomeVisitor.asp
(Last visited 6/30/00)
This is one of PC Magazine's Top 100 Web Sites.  It provides help on computer-related topics and also offers membership for even quicker assistance. The homepage is laid out in an easy to find index format and the navigation is simple.

Experts Exchange  
http://www.experts-exchange.com/
(Last visited 6/30/00) 
This site has over 45,000 experts on literally any computer-related topic from hardware to software issues.  Free membership is required to participate.  Members can search over 1.5 million previously answered questions covering 80 different topics.  Also, members are given points in exchange for answers.  Contests are held and  prizes are awarded.  This site is somewhat commercial, but could be useful in finding out answers from experts or even provide an opportunity to help others.

Symantic Service & Support
http://www.symantec.com/techsupp/custom/
mysupport.cgi?product=Norton+AntiVirus&version=4.0+for+Windows+95%2F98&Index=%3C%21--+INDEX+--%3E&Command=Go%21
(Last visited 6/30/00)
This web page provides troubleshooting, virus alerts, FAQs and more for Norton AntiVirus users.  It also provides a database to search for virus hoaxes, a virus encyclopedia and a place to submit virus samples.

CNET Help.com
http://help.com/
(Last visited 7/3/00)
Uses keyword to search for tips, how-tos, questions and answers or browse by category to find help.  Questions can be posted from this site to the Usenet newsgroup.  Also, there is a User's Guide for assistance in using this site.

Apple Support
http://www.apple.com/support/
(Last visited 7/3/00)
This is the AppleCare Service and Support webpage which will provide SLAs help in supporting  the Mac lab.

Gateway Computer Support
http://www.gateway.com/support/index.shtml
(Last visited 7/3/00)
This is the Gateway Technical Support webpage which will provide SLAs help in supporting the Gateway computers in the three PC labs.

HP Services and Support
http://www.hp.com/country/us/eng/supportservices.htm
(Last visited 7/3/00)
This is the HP Services and Support webpage which will provide SLAs help in supporting the HP computers in the PC labs.

RESOURCES

ZDNet:  PC Magazine
http://www.zdnet.com/pcmag/
(Last visited 7/3/00)
Good resource for understanding past, current and future trends and issues related to the computer industry. 

The PC Guide
http://pcguide.com/
(Last visited 7/3/00)
This website provides detailed reference material to keep abreast of pc related articles.  It contains a daily technology news summary called PCWatch. 

4anything.com:  Computers
http://www.4anything.com/4/0,1001,5,00.html
(Last visited 7/3/00)
Links to guides on the web for hardware, software, technical news, training, computer and network security.

Clipart.com
http://www.clipart.com/
(Last visited 7/3/00)
Here's a great clipart site when lab users are asking for help in sprucing up their documents.  There are over 2,000 high-quality, free clipart images divided into more than 70 searchable categories.  Animations, arrows, backgrounds, banners, buttons, cartoons, icons, and more are included..

Cambridge International Dictionary
http://dictionary.cambridge.org/
(Last visited 7/3/00)
Online dictionary when lab users need help with spelling, meaning or usage while working on a document.

Merriam-Webster On-Line
http://www.webster.com/
(Last visited 7/3/00)
Offers the Collegiate Dictionary and the Collegiate Thesuraus.  It even offers help with words that you can't even spell!

Proteus Internet Search Services
http://www.thrall.org/proteus.html
(Last visited 7/3/00)
"Type Once, Search Everywhere" is a metasearch engine that incorporates other search engines.  It also contains a drop-down box for recommended web guides.  Useful  site when assisting lab users in their Internet searches or when trying to find an answer to a helpdesk question.