I T

Other IT Policies

See the the University's Acceptable Usage Policy.

Wireless Access Points Not Allowed

As a general goal, Union University's IT desires to provide technical systems that are reliable, secure, and responsive. It is critical for Union University to have a policy that addresses the usage of wireless networking, including aspects of security, compatibility, and radio-channel interference.

• No personally-owned wireless access points are to be connected to the University network.
• Any unapproved access point discovered in operation and connected to the University network is subject to being disabled and/or removed immediately and indefinitely.

Institutional Data Not Shared

Union University institutional data will not be released to internal, external, graduate or undergraduate students at this time. Adopted by the Senior Leadership Team - October 2, 2012

Equipment Disposition

All applicable end-of-support or end-of-need computer/media equipment must be returned to Information Technology (IT) for proper disposition. This includes equipment purchased by IT, by individual departments, or through grants.

This policy applies to the following types of University-owned equipment:

• computers - desktops, laptops, monitors
• printers, scanners
• televisions, projectors, speakers, amplifiers, control boards
• power supplies, docking stations
• other similar items

It does not apply to scientific devices and similar equipment. If you have any questions regarding applicability, please contact IT.

No University-owned equipment will be sold to Union employees.

Background

Technology/media equipment often contains toxic elements such as mercury and lead. The Environmental Protection Agency dictates proper handling and disposal of hazardous materials. These regulations, as stated in the Resource Conservation and Recovery Act (RCRA), establish more restrictive requirements for institutions and organizations than for individual households. These requirements specify delivery of such equipment to an approved hazardous waste disposal facility or recycler, rather than to a solid waste landfill used for residential disposal.

Redeployment/Disposal of Computer Equipment

IT is responsible for the life cycle management of the University's IT hardware resources and will determine if the equipment should be redeployed, donated, sold or discarded.

Equipment determined to have remaining cash value will be sold to vendors of used equipment, non-profit organizations, or other vendors. Obsolete equipment may be (a) given to e-recyclers or (b) donated to non-profit organizations upon written request from the organization. Union University provides no support or warranty, implied or expressed, for any equipment sold or donated.

Information security and privacy standards are determined by governmental regulations, state and federal, and by University policies. In order to comply with such standards including FERPA and HIPAA, IT will erase all data from computer hard drives or other storage media to ensure that no data can be recovered. Union complies with the DOD (Department of Defense) standards DOD 5220.22-M for erasing data on storage media prior to the disposition of computer equipment. If the storage media cannot be erased according to these specifications, the storage media will be destroyed.

IT Help

Submit a Help Central request for any University technology need - questions, something not working, additional employee software, etc. There are three ways to contact us. Choose the one that's most convenient for you.

What do I need to tell IT Help?

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What IT needs to know to help you

Whether you use the Help email address, phone number or web site, you will receive prompt service by including this information:

• your name - include your first/preferred name and your last name
• your University ID number (students only)
• your location (campus/building/room, if the problem is location-specific)
• your phone number - include the area code if it is not a Jackson number
• Employees: If the issue is with your office phone not working, for contact purposes be sure to include the number for your cell phone, your home phone or an office near you, as well as the problematic phone number.
• your e-mail address
  • If the issue is with your University email not working, for contact purposes be sure to include a non-uu.edu email address, as well as the problematic email address.
• a detailed description of the issue or need.

If the need is related to something not working properly, be sure to include information such as:

• steps you have tried to resolve the problem, such as restarting the program, restarting the computer/printer, etc.
• when the issue was first noticed and if/when it has been addressed by IT staff before
• others near you that may be noticing the same issue
• any near-term deadline or event impacted by the issue.

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When can I contact IT Help?

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When can I contact IT Help?

You can contact the IT Help 24 hours a day, 365 days a year, by emailing the Help address, by calling the Help line or by signing into the Help website. We'll respond in a timely manner.

If you need to communicate with us directly by visiting, please be aware of our business hours.

• IT professional staff are here to serve you beginning at 8:00 a.m. each workday.
• University offices close at 4:30 p.m.
• IT Help is closed on weekends.
• IT offices, general-purpose computer labs, and IT Help are closed for all University holidays.
• These areas are closed for inclement-weather events posted on uu.edu. Weather schedules (late openings, early closings, all-day closings) may vary by campus.
• We will respond to your needs as soon as possible.

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Email Us

Email help@uu.edu

Call Us

Call 731-661-HELP

Sign in

Sign into help.uu.edu

• Use your University account name

You can always connect with Help Central for assistance when you see this.