Technology Help

Home | Logging In & Out | E-mail | Technology Help | Computing Services

Jackson Employee HelpDesk: · Deana Peoples x3300 or 731-661-5525 if away from the Jackson campus Germantown Helpdesk:  · Tabitha Washburn 901-759-0029 x126 or Erica Cole x148 Olford Helpdesk:  · Ron Thompson 901-432-7147
The Employee Helpdesk is the single general point of contact for all work-related computer questions for all employees. The Helpdesk is designed to coordinate support for software use, hardware repair and other needs. If needed, your call will be forwarded to the appropriate person within Computing Services. Call the Helpdesk when you need to ask a question or report: "How do I...?"
	All microcomputer (PC, Mac) software questions about Microsoft Office products (Word, Excel, Powerpoint)
	Email (Outlook)
	General web browser use (Internet Explorer, Firefox, Safari (Mac)
	General use of operating systems (Windows XP, MacOS X) for file organization, copying, deleting, etc.
"It's not working!"
	All office, lab, class computer, printer, network, Internet problems
"I need to learn how to..."
"I need to reserve a laptop computer for a work-related trip."
"I need to know how to use a Scantron machine to grade a multipe-choice test.
"I'm not sure what number I should call..."

Instructional Technology & Campus Media (ITCM)

Jackson classroom/meeting projection setup, media equipment reservations, event management, DVD/CD/tape duplication

Leland Lyerla 731-661-5434, 731-661-5077

Josh Simmons 731-661-5941, 731-661-5077

Datatel Colleague/WebAdvisor (Administrative Information System)

Student record access - Academic Center 731-661-5040

Budget access - Robert Simpson 731-661-5219

General login issues - x3300 or 731-661-5525

Employee technology training & software support including BlackBoard (Online Course System)

Robin Navel, Jackson campus 731-661-5402

Tabitha Washburn, Germantown campus 901-759-0029 x126

Union web page development

Cam Tracy 731-661-5502

Library Research

Dr. Jenny Lowrey 731-661-5058, Melissa Moore 731-661-5408

Telephone

Shari Douglas (Jackson) 731-661-5352

Tabitha Washburn, Germantown campus 901-759-0029 x126