Date of last update:
July 11, 2005

Answers to Union students' most common technology questions

4. Where do I get help with problems?

Problems will generally fall into three categories:

  • Upgrading or repairing your personally-owned computer
  • Learning how to use a feature of a commonly used program
  • Getting help with a malfunctioning floppy or Zip disk

4a. How do I get my computer upgraded or repaired?

If you want to upgrade or repair your personally owned computer, there are several local companies such as BestBuy who offer repair/upgrade services. At the current time, Computing Services is not staffed to provide full repair/upgrade services.


Note: Any work agreement between a student and any other company is strictly between them; Union is not involved. Union University employees are not responsible (nor allowed) to work on personally-owned computers, beyond (re)connection to the campus network; call x5585 for those needs.

4b. How do I use a feature of a specific program?

If you need help on the Jackson campus using a component of Microsoft Office, including Word, Excel, PowerPoint, or Access, call x5400. This is the student helpdesk in the Penick labs (C-1, C-2, C-3) across from the library. On the Germantown campus, contact Tabitha Washburn, Technology Support Coordinator, at 1-901-759-0029 x126 or in her office near the upstairs computer lab.

Survey of Microcomputing Applications (CSC105) is a good class to take in Jackson to learn about these programs. The course provides a lot of hands-on experience with these programs.

Beyond basic open/print/save operations, if you need help with a discipline-specific program such as Mathematica, Photoshop, PageMaker, Illustrator, SPSS, or some other program you are using for a class, contact the class's professor.

4c. How do I get a disk repaired?

You can take a troublesome disk to the student helpdesk on the Jackson campus for diagnostic testing and possible repair. Remember it's a good practice to keep copies of all your files indifferent places - on your computer AND on the network AND ... etc. Similar diagnostic/repair services are available on the Germantown campus; contact Tabitha Washburn, Technology Support Coordinator, at 1-901-759-0029 x126 or in her office near the upstairs computer lab.

Comments and suggestions concerning this site should be forwarded to:

jdbarham@uu.edu