Welcome to TechBrief!
From Jim Avery
Here in IT, we've been busy with several new projects and wanted a better means of communicating the details of these important initiatives to you.
To that end, we've created TechBrief, a regular e-newsletter to keep you informed of the latest happenings in Information Technology at Union.
In this issue, you'll learn about our new QuickIT self-service ticket system, our new software portal, and some tips to help you avoid the pitfalls of e-mail
As the chief technology evangelist, it is a great privilege to be part of the IT team here at Union University and to serve you in this capacity. Let us know how we can help you do what you do best.
Need IT Help? Submit a QuickIT!
New Help Desk Ticket System
Simplifies Support Requests
Introducing the latest
addition to the IT service catalog - QuickIT - a self-service site for submitting Help Desk requests!
Now, with a few clicks of the mouse, you can request help you need, right from your computer.
Whether reporting an incident or requesting a service, QuickIT provides you a one-stop place for all your IT support needs. Plus, you can check the status of your open QuickITs, view your previous QuickITs, or check on any global service issues and outages.
No matter what campus location or whether you are an employee or a student, QuickIT makes doing business with IT simple and quick!
Wait! What if my computer has crashed or the network is down? Don't worry, you can always call us at 731.661.HELP (4357) or e-mail from your smart phone to email@example.com!
Go ahead, try it today! Learn more.
Software Portal Brings Convenience, Savings
Union Partners with
e-Academy to Benefit Students, Employees
Union University recently joined other universities using e-Academy to provide a convenient and secure way to purchase and download academically-discounted software for personal use.
Whether you're a student or an employee, you can select from a variety of software titles including Microsoft Office (Windows or Mac), Windows 7, SPSS, Parallels and more. Most prices are under $100 – some as low as $20!
Download software immediately to your home computer from uu.onthehub.com or choose to order a DVD copy. Best of all, you'll have access to some of the best academic software titles around at prices you won't find elsewhere.
For complete details and a link to helpful frequently asked questions, visit our Software
Purchasing information page.
Recognize E-mail Phishing Scams
Avoid Handing Over Your Personal Info to Cybercriminals
Phishing e-mail messages are
attacks on the University's e-mail system designed to convince you to
install malicious software or provide personal information under false
Cybercriminals use social
engineering to trick you into providing information so they can steal
other personal and financial information or further penetrate Union's
does a phishing e-mail message look like?
First, recognize that
cybercriminals are not known for their grammar and spelling so read any
questionable message carefully. Also, e-mail messages with links
embedded in the message could be suspect. Hover your mouse over the
link to see if it matches the link in the e-mail.
Next, watch for fake alerts
and threats such as your
email account has reached capacity and will be disabled if you don't
respond. Information Technology will never threaten
to disable your e-mail account.
Finally, cybercriminals will
sometimes embed graphics, names, and titles that appear to be connected
to Union IT or other departments.
Technology will never ask you for your Username and Password by e-mail.
If you get a message that looks suspicious however, please report it to
the Help Desk immediately.