Union University
Information Technology

Information Technology

Information Technology > Training > New Students

Information for New Students

Welcome to Union University! Information Technology (IT) supports the university in many ways, which you can learn about by viewing our A-Z Services Catalog on the right of most pages within the IT web site.

Here you'll find frequently asked questions that will help you learn about the services and resources IT provides to all students. You may be attending Union for the first time, returning to complete a degree, or pursuing another degree. Whatever the situation, we hope you will find this information useful. If you have questions not answered here, feel free to contact us by the e-mail address or phone number in the Getting Help section on the right of this page.

You can also find a list of IT-provided student tools here.

Frequently Asked Questions

Accounts, login and network services

Web-based services

Other

How do I access Union's services? What accounts will I get? What's my e-mail address?

You will have an account to access each service that the university provides. All of your accounts will be based on your name. They will be set up automatically.

Your official Union e-mail address is your account name followed by @my.uu.edu. You are responsible for responding to any messages sent to that account, so you should check it regularly. You will also have file storage space associated with your e-mail address. Learn more about your Microsoft-Live-based e-mail and file storage.

If you are a returning student, please be aware that Union no longer issues accounts or e-mail addresses based on your Union ID number. Any accounts you may have had in the past are no longer accessible. (Exception: If you have a Union e-mail address and Skydrive file storage account ending with @my.uu.edu, those accounts are still active.)

For a complete list of IT services (A-Z Service Catalog) and Student Resources, see those sections on the right of most IT web pages.

When are my accounts created?

Your accounts are created within 48 working hours of your being registered for your first classes here. For traditional undergraduate students, this is when you complete the registration process yourself. For adult students (BSOL, graduate programs), this is when your academic program coordinator enters you into classes.

Please be aware that class registration is a separate activity following your admission to the university. In other words, you do not receive your accounts until shortly after you are registered for specific classes.

How do I know my account name (username)?

Get your username if you don't know it. You will need to know your Union ID number in order to do this. If you are not able to get your account name, it probably means your accounts have not been created yet.

  • If you do not know your Union ID number, it is on your Union ID card. Your ID number is located on the bottom right of the front of the card. If you see a number that looks like "000611984 1", your ID number is 611984, the part without the leading zeroes and without any trailing digit.
  • If you do not have your Union ID card, traditional undergraduate students may contact Union Station at 731-668-1818 and adult students may contact your academic program coordinator.

Is there anything I need to do after I learn my account name? What is my password?

Before you use your account name, you need to change your initial password to something that only you know. Your initial password is the last six digits of your Social Security Number.

Go to password.uu.edu to change your password. You can change your password at any time and as often as you want. You should always keep your password private.

What if I don't have a Social Security Number?

If you are an international student and do not have a Social Security Number, for assistance please contact IT using the e-mail address or phone number in the Getting Help section at the top right.

How do I log in?

Your Union account name or your Union e-mail address will be used to log into most university services. For a complete list of services and login formats, see this list of sites.

Who do I contact if I have problems with my accounts? with network access?

Most problems with university-provided technical services can be solved by contacting the IT Help Desk using the link, e-mail address or phone number in the Getting Help section at the top right.

Can I print in the labs?

Yes. The labs are equipped with laser printers. You are provided a number of free prints each term, based on the university's PaperWise print management system. You can purchase more as needed. Learn more about the PaperWise system.

Can I print a file stored on my laptop?

Yes. Union's PawPrint service allows you to upload a document from your laptop for printing on a PawPrint-designated printer. Learn about the PawPrint process and find printers.

How do I connect to Union's wireless network?

Using your device's normal methods to access a wireless network, connect to UU_Wireless. There is no password.

When are my accounts deleted?

You will have your Union e-mail address and Skydrive storage space for life. After you are no longer registered for classes, all your other accounts will be deleted. This will occur soon after the last day to drop a class. If your last registered class occurs during the fall, your accounts will be deleted mid-March. If your last registered class occurs during the spring, your accounts will be deleted mid-October.

When do I get access to online resources for my classes?

Your professor will tell you if your class has any online resources. If so, you will have access to those resources beginning on the official start date for the course. Your access ends seven days after the official end date for the course.

Learn more about Union's learning management system.

How do I look at my grades or my bills? How do I register for classes?

WebAdvisor is the system you will use to check grades, review your bill, register for classes, etc. Learn more about WebAdvisor.

Is Union's internet access filtered?

Yes, all student wired and wireless access to the internet in classrooms, labs and resident apartments is filtered.

Where are the PC labs and when are they open?

Learn about lab locations and hours.

Where can I get software for my computer?

View the Software Purchasing information under the Quick Links section of most IT web pages.

Is there anything I need to buy?

A USB drive (also called a thumb drive or jump drive) will be useful.

How do I connect my phone/tablet to my UU email?

All support for connecting a phone/tablet to your Union e-mail account can be found when you log into your e-mail account. Log into your e-mail at mail.my.uu.edu. (Be sure to Sign In, not Sign Up, as your e-mail account is automatically created by the university.) After you get signed in, at the top right of the e-mail window click Options, then click See All Options. On the screen that appears, click Phone. You will be provided more information to add your phone/tablet, based on the type of device you have.

Instructions for an iPhone may also work for an iPad.

Remember that if you ever change your Union password, you will also need to update the Union e-mail password you enter on your phone.

Please be aware that Union's IT staff is not able to provide any support for personal phones.

I'm a student at the Germantown campus. Is there any other information I need?

Read the Germantown technology usage guide, which will open as a PDF file in a new window. (You may need to download the free Adobe Acrobat Reader to view this document.)

If I have problems with my own computer or questions about it, who do I contact?

Get answers to additional frequently asked questions.

Quick Links

Getting Help
A-Z Services Catalog
Student Resources
Employee Resources
Information Technology